newspaint

Documenting Problems That Were Difficult To Find The Answer To

Thunderbird Shows No IMAP Folders

So your system administrator has a shiny new server, set up Dovecot IMAP on this new server, and copied the mail from the existing to the new.

You fire up Thunderbird with your old account settings (but now connecting to the new server) expecting to see your mail. But all you see is the inbox!

All You See Is The Inbox

All You See Is The Inbox

No matter how hard you try – attempting to subscribe to folders, refreshing, etc – you can’t make your folders display! But they’re all there on the server. You’ve searched the Internet for “How can I refresh my Thunderbird IMAP folders?”.

This could be the result of an IMAP namespace changing.

If so, do the following.

Right-click on the account, choose Settings…

Choose Server Settings then click on Advanced…

Select Server Settings then Advanced...

Select Server Settings then Advanced…

Delete the value for IMAP server directory and Personal namespace then select OK.

Delete IMAP server directory and Personal namespace

Delete IMAP server directory and Personal namespace

If that’s all it was (different namespace) then your folders should now re-appear.

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