Documenting Problems That Were Difficult To Find The Answer To

How To Find A Human Being At The DVLA To Discuss Vehicle Matters

Want To Contact A Person At The UK DVLA About Your Vehicle?

2017-08-22 Update

As you’ll read from a lot of the comments below – the trick seems to be to dial the DVLA – then just simply wait when asked to enter an option. Just wait, wait, and wait. Eventually the number will put you through to an operator. Might take you several minutes but just don’t press any buttons after you’ve dialed. Let the automated operator get as frustrated as it wants!

Original Article

This link, from the DFT (Department For Transport), has a phone number, 0300 790 6802 (03007906802) that will actually take you through to a call centre agent. I found them very helpful and dealt with my issue quickly – to my surprise after pulling out my hair in frustration at the Internet and other phone options that couldn’t help me.

I had wasted a lot of time calling 0300 1234 321 (03001234321) but this was an automated line only and couldn’t deal with my problem. That number might be fine for anything you could already do on the Internet/web but, infuriatingly, had no option to talk with a person.

41 responses to “How To Find A Human Being At The DVLA To Discuss Vehicle Matters

  1. Hein de Haas April 7, 2015 at 8:46 pm

    I tried that approach and called 0300 790 6802 but was redirected to endless menus. In the end I almost gave up and did not bother to chose from any menu option and that did do the trick – and I was put through to an actual person! She helped me out wonderfully. It’s a shame that it is so difficult to talk to an actual person when you call a government service or a private company.

    • Kay Clayton November 3, 2016 at 2:52 pm

      Nice one👍after days waisted ringing different numbers,i actually got to speak to someone,😃

      • Phil November 21, 2016 at 9:41 am

        After several frustrated attempts to speak to a ‘real person’ – I rang 03007906802 and after a couple of recorded menus, I waited when I was put in a queue for no more than 30 seconds, and a very knowledgeable lady was able to answer my query immediately. I would recommend this course of action (I would say however that all straight forward queries can be accessed by the automated system).

    • Mary February 21, 2017 at 7:02 pm

      Thank you, yes, call 0300 790 6802 and when you DO NOT PRESS ANY NUMBER ON THE MENU you will get through to the most helpful pleasent call centre officers. Good luck.

      • Marian Caine November 22, 2017 at 5:23 pm

        Excellent advice on how to get through to a human being. YES!!!! Call 0300 790 6802, do NOT be tempted to press ANY number and you’ll get through to an assistant in a call center.

    • Cheryl March 20, 2017 at 12:53 pm

      Hi agree it’s very frustrating its only seeing this above complaint and suggestion that I tried it and it worked yeahhhhhh!

  2. c August 10, 2015 at 9:51 am

    You can actually speak to someone with this number. I went the renewal way and got through to someone at the first attempt. It took me about 4 mins until contact. I did try an other number first 0843 658 0785 (DO NOT USE), but this gave me endless circles of money wasting bollocks telling me about websites. To some this up, if you need anything DVLA related, just go to your post office and they’ll sort you out with either the info or documents.

  3. Amy August 21, 2015 at 9:11 am

    i pressed the any other option (4) and then the difficulty dealing with online services (2 i think) – put me straight through

  4. Dean Butterworth September 7, 2015 at 4:07 pm

    That phone number (0300 790 6802) mentioned in the top statement of this page, to contact DVLA is also a recording – I am trying to find a number where I can speak to a human at DVLA – no recording can help with my enquiry.

  5. Claire September 21, 2015 at 10:35 am

    Yay! Just ignore all the options from the outset (painful for a minute or so and you’ll be reminded to make a choice but don’t!) and it works – don’t press anything at all and you’ll get through to some very lovely, helpful people!!

    • Neville May 10, 2016 at 1:11 pm

      Thanks for the advice been trying half an hour to speak to someone with no joy.phoned the number didn’t press any options and got to speak to a really helpful gentleman I got information I was looking for in a couple of minutes great thanks again Neville

    • October 12, 2016 at 1:37 pm

      Perfect!!! Thanks for the advice Claire, worked like clockwork!!!!

  6. CW October 7, 2015 at 8:46 am

    Needed to ask a question about SORN, followed this advice and spoke to a really lovely lady. They are so helpful – it should be promoted as an asset instead of offering a crappy automated service that no one likes.

  7. Chris Pratt November 9, 2015 at 11:11 am

    This works, thank you very much! ..Just don’t select an option, listen to the recording for a minute and then get put straight through to a lovely helpful woman, brilliant service. Shame it’s so difficult to get from the DVLA themselves.

  8. Jenny Maybury January 27, 2016 at 5:29 pm

    I just want to add an update that I followed the advice to not choose any options and after a short wait I was put through to a lovely man who even put me through to the right department, where I spoke to another pleasant operative, who was able to answer my query immediately.

  9. Philip Mabe February 1, 2016 at 8:53 am

    They say they open at 8am don’t bother ringing till after 9am no-one answers and it’s costing money being on hold for 20mins then being cut off.

  10. Josh Faulkner February 4, 2016 at 10:03 am

    update: anyone looking to contact DVLA ring 0300 790 6802 and don’t select any options. The gentleman on the automated message will entice you to choose an option, but if you stand your ground and wait eventually he will say “I will pass you through to our next available adviser”.
    This is for anyone who has attempted to dial the above number and found themselves infuriated, on the brink of smashing their phone.

  11. Caroline Nowell February 17, 2016 at 3:54 pm

    Thank you for all those that advised to ignore the options having dialled 0300 790 6802 – as suggested earlier it was painful being reminded to select an option but I hung in and very soon a lovely gentleman gave me the advice I required.

  12. Lucy February 23, 2016 at 3:48 pm

    Yep just hang on and ignore the options and you’ll get through to someone helpful :) Wish I’d read/realised this sooner!!

  13. Martin June 6, 2016 at 11:13 am

    Got to speak to a real person. As Mum had passed away, and car insurance had then lapsed unfortunately then received Motor Insurance fine for car, spoke with lovely lady who immediately sorted the problem and ended the case. Thanks for providing this number, and thanks to DVLA for their listening to me.

  14. Simon July 4, 2016 at 3:56 pm

    Try 03001230815 for the helpline

  15. p September 6, 2016 at 5:07 pm

    Call 03001230815 for the online application helpline and you’ll be put through straight away to a human :)

  16. barry September 7, 2016 at 3:48 pm

    Yes it works. Ring the number they give you an just press 6 about 5 times and you get through to a human in about 20 seconds and they are so helpful when you speak to them.

  17. Ethna Spindley September 22, 2016 at 11:58 am

    Ethna 22/09/2016. Great advice re hanging on without choosing any options when calling DVLA, it worked, I was quickly given the info I needed. Word of warning although everyone except me might know already. Don’t assume that by notifying DVLA of change of address for driving licence that they change vehicle ownership address as well, they don’t.

  18. Sarah W October 28, 2016 at 7:35 am

    Thanks for your advice – really helpful. Lovely lady once I actually got through to someone!

  19. Sue Joseph January 13, 2017 at 2:41 pm

    Brilliant. Many thanks. Sue

  20. caitlin May 12, 2017 at 11:07 am

    THIS IS GREAT! I’ve been on the automated number for nearly an hour! It wasn’t recognising my touch tone selection! I called back and made no selections and straight to customer service!! thank you!!! woo hoooooo!

    • Lizzie May 17, 2017 at 2:11 pm

      Just an update. Rang the 0300 this afternoon. Followed the selections and waited a couple of minutes Spoke to really helpful chap and problem was resolved straight away. Paperwork on its way back to me Thank you everyone for the information.

  21. Mr brown May 16, 2017 at 10:08 am

    Just ring dwp I asked is it compulsive to change to bank account. From post office account. After spending lots time telling me how this was for my benefit. They finally answerd the simple question. And no its not compulsory to change. It’s just something they want people to do.I don’t think it’s right the way they try to make vulnerable people and pensioners think it’s compulsory. Completely wrong.

  22. Sharon Louise Chambers June 8, 2017 at 10:59 am

    Excellent post number works great no waiting around or speaking to an automated machine!

  23. Allison September 19, 2017 at 8:30 am

    Well I followed the above instructions…telephone number 03007906802..waited for quite a few recordings of what numbers to press ( did not do) and hay presto ..there appeared was a VERY helpful young lady on the end of the line .. gr8 ..thank you ..

  24. Jane Rudling November 14, 2017 at 10:18 am

    I want to speak to you not keep pushing numbers an getting no one

  25. Pauline Marks December 30, 2017 at 11:52 am

    It works, dial 0300 790 6802, resist all efforts by the automated gentleman to make you press a button, after about four attempts on his part you will be put through to an operator, in my case a very helpful lady who answered my query immediately. Brilliant!

  26. Paul January 15, 2018 at 4:42 pm

    As previously stated here hang on dont press Any buttons as instructed and Hey Presto a Normal person answers you and they are Very helpful!..Thank God for Human beings at DVLA..

  27. John Wilkins September 3, 2018 at 1:35 pm

    Thanks for posting the number. it was a great help,


  28. Phil October 1, 2018 at 4:15 pm

    Just done this and got through very quickly. Left some feedback regarding the difficulty and she said she’s pass it on.

  29. Alison Dixon January 17, 2019 at 3:37 pm

    Excellent advice, saved me a lot of stress, worked like a charm.

  30. Mrs Fawcus June 7, 2019 at 10:22 am

    Julia, Thank you so much for advice not to choose any options. I was nearly in tears with frustration!!! finely got to talk to someone :-)

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