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Documenting Problems That Were Difficult To Find The Answer To

Making a call with GAP compatible DECT headset

I recently purchased the Plantronics C351N Supraplus Wireless GAP Compatible DECT Headset System along with a BT Diverse 7410 Dect Cordless Phone.

Answering calls with the headset is simple enough – simply press the “accept call” button on the headset. But making calls is a little more difficult – you can press the “accept call” button on the headset to get dialtone, but when you try and use the handset to dial a number it tells you the basestation is busy.

Here is how you make a call and then transfer it to the GAP compatible DECT headset.

Firstly, with the headset disconnected from the line, go off-hook with the handset (to get dialtone) and dial the number you want.

Use the handset to get dial tone and dial the number you want

Use the handset to get dial tone and dial the number you want

Next (you don’t have to wait for the number to be answered before moving onto the next step) press the “Intercom” button on the handset.

Press the Intercom button on the headset

Press the Intercom button on the headset

You should hear the headset beeping to let you know there is a call waiting to be answered. Answer by pressing the “accept call” button on the headset.

Press the Intercom button on the headset

Press the Intercom button on the headset

Now, to conference in the headset to the call established by the handset, press the “Conf” button on the handset.

Press the Conf button on the handset

Press the Conf button on the handset

The headset is now connected and you can chat when the call is answered. But you probably don’t want the handset in the call anymore, so you can hang up the handset (either press “End” or the red on-hook button).

End the call by pressing End or the red on-hook button

End the call by pressing End or the red on-hook button

There we have it. Simple once you know how!

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